We are here to answer your questions!

GENERAL QUESTIONS

  • What file types do you support?

    We prefer PSD files. But we also accept any other type of design format like Fireworks, .PNG and .AI. However keep in mind that for these kind of formats, we require you to include the images and font files and also specify the resolution of the website we need to convert from PSD to HTML.

  • What's your turnaround time?

    Our turn around time from PSD to xHTML is 2-3 business days without the edits and revisions time. Also, if you have a larger bulk order over 5-6 pages, the 2-3 business day timeframe could be delayed as well. And if you require an implementation or any extra add-ons like Javascript it also could affect the turn-around time as well.

  • Does your team do modifications to running work?

    Unfortunately we do not. We do absolutely everything from scratch and this is achieved through a mock up.

  • Do I provide you with a credit card up front, or do I give you that information after I've seen the results?

    We work with payment upfront. We don't take credits, payments are made via Paypal and Google Checkout only.

  • What does PSD mean?

    PSD means PhotoShop Design. It is a layered mockup or design of your site created through Adobe PhotoShop. We also receive Firework [.pngs] and Illustrator [.ai] layered files.

  • Do you recommend Layout and Design Standards Guidelines for accepting PSD files?

    We only accept layered PSD's and it is very important that it is organized and well commented if possible.

  • Do you have a maximum length for the PSD's?

    The maximum length is 2400px. if there is more content we will have to charge it as an extra subpage.

  • Will you keep a backup copy of my project?

    Yes, we keep a 6-month back-up of all clients' files and projects. Be assured, that you can contact us during this time if you ever misplace or lose your project files, we will be more than happy to provide you with another copy.

  • Do you offer design work?

    We don't exactly offer web design services as we choose to focus strictly on providing the best PSD to HTML and CSS we possibly can.

  • Will you make changes and/or additions to the code if I request them?

    After preview, if you approve the HTML/CSS, you are more than welcome to provide changes that you need done in order for the project to be fully pixel perfect based on your PSD files. You will have 3 rounds of edits (for example: font styling, minor alignment changes, JS effects) and if you require a change in the design that might require extra efforts, we may have to charge an additional fee. A round can be defined as a list of edits that we are going to complete. Once the first round is fully completed, if you need a few more changes you will be able to send a second round and a third round if needed. The programmer will need a detailed list of changes (screenshots if possible) so we can provide a fast and efficient result (this screenshot tool may be helpful: http://awesomescreenshot.com/) After the 3 rounds of edits are finalized you can ask for more changes, but this will be charged separately.

    If your project is a CMS: Edits on the CMS have the same flow as the HTML process, but they are only related to functionality (for example: change widgets, use different plugins, the logic of the code) and not HTML/CSS because we will be using the HTML code that you previously approved.

  • What hours do you work?

    CodeMyConcept offices are open from Monday to Friday, from 2am to 11am Mountain Standard Time. We quote time lines in business days, so please be aware that being we don't work weekends, those days are taking into consideration for our scheduled deadlines.

  • Do you offer discounts?

    Our pricing structure is extremely competitive. CodeMyConcept already works with very close margins. But, in cases we do offer discounts on lots of pages, and we do offer partner rates for companies that would like to work with us on a reoccurring basis. Also, you can follow our social media profiles to stay on top of promotions and discounts on Facebook and Twitter.

  • Can I pay after the project is finished, or 50% upfront?

    Currently, we require full payment upfront in order to start working on your project.

  • Will your name appear on my site?

    Absolutely not, we are a completely transparent service.

  • Will you use my code in your portfolio?

    No, unless you give us permission to display your project on CodeMyConcept's website.

  • Do you work under NDA? Will you sign one?

    Yes, we absolutely work under Non-Disclosure. Client privacy is extremely important to us, and we take it seriously. You can be assured we will never contact your clients on anyway non-related to your project. If you want us to sign a personalized NDA, send it over and we will sign it.

  • What type of payments do you accept?

    All payments have to be made via Paypal.

We are here to answer your questions!

HTML/CSS QUESTIONS

  • What browsers do you support?

    We write code according to W3C standards, and we are proud to write code that can be perfectly displayed in all popular browsers. Our HTML coding supports all the latest and most popular browsers: Internet Explorer 9+, latest versions of Firefox, latest versions of Opera, Safari, and of course Google Chrome. Please be aware that we do not support beta versions of any browser, only their final versions.

  • Do you use a WYSIWYG program to create the site, and what program would be my best option for future site changes (done at my end)?

    We do not use any WYSIWYG tool to code the sites, our programmers write all code from scratch and then check it directly into each browser to make sure it looks great. If you are not technically savvy, we recommend a WYSIWYG tool like Dreamweaver to make future changes to your site, however if you are good with HTML/CSS, we recommend Espresso for MAC and Aptana Studio for Windows.

  • Do you use Tables or Divs?

    We only code in DIV's and tables are used only when absolutely necessary (tabular data).

  • Are Drop-Downs menus included?

    We charge a small fee for the Drop-Down menus, and of course you will need to include the design on your project files.

  • What if I have extra sub-pages in the future?

    If you have extra sub-pages in the future for a previous project, we will charge you our normal sub-page rate always. We will never charge you extra, no matter how much time has passed. All you need to do is place a new order and make reference to the previous project number so we can know they are sub-pages of that specific website.

  • Do you hand code?

    Yes, we do not use any form of generator, or "site grinder". You can be confident that every bit of your code is hand-coded by only talented front-end coders. You're in good hands.

  • Will your code be valid?

    Absolutely! We only provide W3C valid hand-coded goodness! :)

  • Do you support CSS framework?

    Sure! Upon your request, we can use 960 Grid for desktop sites, as well as Less, Fluid Baseline Grid, Twitter Bootstrap, and Zurb Foundation for responsive ones. Please specify the framework you need in the comments section when placing your order.

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IMPLEMENTATION FAQ'S

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Wordpress questions

  • What is Wordpress MU?

    WP MU was a separate project that allowed you to handle multiple sites with the same WP installation. WordPress MU is no longer a separate project since WP 3.0 was released, it is now part of the WP core; it is continuing development as part of the main WordPress branch under the name multisite or MS. This means that it will get more frequent updates and improvements. More information here.

  • What is a Custom Post Type?

    Custom post type is a feature that creates different types of content in WordPress. WordPress can hold and display many different types of content. There are five major types that WordPress uses by default: Post, Page, Attachment, Revisions and Nav Menus. WordPress 3.0 gives you the capability to add your own custom post types and to use them in different ways. (Products, Doctors, Patients, BIkes, Cars, Movies, etc).

  • Can you use PHP in WP Widgets?

    Of course we can, there is a WP plugin that allows us to do that. Still we will need to check your particular request to make sure we can assist you with it.

  • What is an Additional Page Template?

    Individual Pages can be set to use a specific custom Page Template (a PHP template file, e.g., snarfer.php) you create within your Theme (see Creating your own Page Templates below on how to create a custom template). This new Page Template will then override the default page.php Page Template included with your Theme. We need to use additional page templates when the layouts of the pages are different from each other making impossible to use the default page.php template (Examples of additional page templates: 1 column, 2 columns, 3 columns, etc)

  • Can you create a WP theme that will be ready to use with my existing WP site so that I can re use all the content I already have?

    We would need to analyze very single case.

    Certain requirements are:

    • If you're moving from a non-WP to a WP, we can create the WP theme for you but you need to take care of the migration from the non-WP theme to the WP theme we will create for you.
    • If you're moving from a WP to WP, we would need access the old WP database and theme functionality to make sure of how it was done.
    • This way we can do the new WP like a plug'n'play theme for your old content.
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